report on online appointment booking system for gp

Topics: Requirements analysis, Android, National Health Service Pages: 96 (24981 words) Published: February 10, 2015
Development of Mobile Application with A View to Increase the Efficiency of GP Appointment Service
[‘GPCare’ Android Based Mobile application]

Mohammad Salim Uddin
August 2014

A dissertation submitted in partial fulfilment of the requirements for

The award of M.Sc. in
Applied Computing
Glyndwr University, London


The current system and procedures that are in place at healthcare system in UK are somehow not efficient especially for patient access to online appointment booking service. Within current system a patient needs to go to GP centre along with proof of address only to register for online access. Seriously, at this level of technological advancement of current world no one will like such process. Furthermore, the system doesn’t look comprehensive enough otherwise the use rate of this system would have been greater than 12%. Still majority of patients use traditional ‘over-the-phone’ appointment service and this system ends up with ultimate dissatisfaction of patients. This is why, building a new appointment system have emerged which will not only aim to facilitate patients but will also bring doctors and admin staff at GP centre in one platform and perform the efficiently. This report will focus on current systems at GP, analysis of these systems; gather requirements for new system and in depth development of a new system.

Declaration of Originality Form
Name………………………..Mohammad Salim Uddin
Student Number………….S13003296..
Course Name………………MSc in Applied Computing
Supervisor Name…………Dr. Ioannis Doamannis

I confirm that this assignment is my own work * and that I have: Read and understood the guidance on plagiarism in the Undergraduate Handbook, including the University of Glasgow Statement on Plagiarism √

Clearly referenced, in both the text and the bibliography or references, all sources used in the work √
Fully referenced (including page numbers) and used inverted commas for all text quoted from books, journals, web etc. √
Provided the sources for all tables, figures, data etc. that are not my own work √
Not made use of the work of any other student(s) past or present without acknowledgement. This includes any of my own work, that has been previously, or concurrently, submitted for assessment, either at this or any other educational institution, including school (see overleaf at 31.2) √

Not sought or used the services of any professional agencies to produce this work √
In addition, I understand that any false claim in respect of this work will result in disciplinary action in accordance with University regulations √

By signing this, I agree that the School of Computing can retain a copy of this dissertation in perpetuity.

DECLARATION: I am aware of and understand the University’s policy on plagiarism and I certify that this assignment is my own work, except where indicated by referencing, and that I have followed the good academic practices noted above Signed…………Mohammad Salim Uddin



Foremost, I would like to express my sincere gratitude to my supervisor Dr. Ioannis Doamannis for the continuous support of my master’s study and research, for his patience, motivation, enthusiasm, and immense knowledge. His guidance helped me in all the time of research and writing of this report. I could not have imagined having a better supervisor and mentor for my MSc disseration.

Besides my supervisor, I would like to thank the rest of my Computing Department: Mr. Saddique Imam Sheik, Ola Fluronchu, Prof. Ying Liu and Rovarta Carvarlho for their encouragement, insightful comments, and hard questions.

My sincere thanks also goes to whole team of “The Allum Medical Centre” for providing the visit their centre, interview it’s staffs and doctors and allowing me to get the idea about the computer components and appointment system they use.

I thank my fellow...

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