KSA statement

Topics: Writing, Learning, Fax Pages: 3 (806 words) Published: October 17, 2014
KSA Statements: Front Desk Receptionist
Student Name

Task Statement
(copy/paste all task statements here)
Knowledge
(cognitive skill)
Skill
(learned)
Ability
(competence)
1
Answer the income calls to entire office by a multi-line phone in order to take accurate messages and transfers telephone calls to the appropriate person in an efficient manner. ▪Various departments within the company

▪The information about the employees
▪Phone etiquette
▪High attention to detail
writing
▪Make right direction
▪Write down the correct information
▪ Understand and respond positively to customers’ requests. 2
Meet visitors and customers to Office Manager by greeting  in a professional, friendly manner and making the welcome meeting in order to make a good impression and develop business ▪The company information

▪Customer service principles and practices;

▪Verbal communication
▪Interpersonal relationship
▪Public relations

▪Set up good image of the company
▪Insure customers receive good information
▪Interact effectively with visitors and customers 
3
Schedule the appointments and interviews to entire office by checking the calendar and making the schedule list to insure the time and let arrangements proceed in an orderly way ▪The office calendar

▪Planning
▪Scheduling
▪Phone interaction
▪Insure the appointments and interviews are punctual
▪Manage time effectively required.
4
Receive packages and letters to entire office by viewing the name and address and signing for them to insure deliver to the appropriate person promptly. ▪Employees’ basic information
▪Personnel department
▪Organization
▪Inspection
▪ Receive the right packages
▪ Complete the accurate distribution tasks
5
Organize the documents and records to entire office by computer and filing in forms in order to track and preserve the important information. ▪Corporate  records
▪Organization filling system
▪Computer
▪Microsoft Word and Excel
▪Labeling...
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