KSA statement

Topics: Writing, Learning, Fax Pages: 3 (806 words) Published: October 17, 2014
KSA Statements: Front Desk Receptionist
Student Name

Task Statement
(copy/paste all task statements here)
(cognitive skill)
Answer the income calls to entire office by a multi-line phone in order to take accurate messages and transfers telephone calls to the appropriate person in an efficient manner. ▪Various departments within the company

▪The information about the employees
▪Phone etiquette
▪High attention to detail
▪Make right direction
▪Write down the correct information
▪ Understand and respond positively to customers’ requests. 2
Meet visitors and customers to Office Manager by greeting  in a professional, friendly manner and making the welcome meeting in order to make a good impression and develop business ▪The company information

▪Customer service principles and practices;

▪Verbal communication
▪Interpersonal relationship
▪Public relations

▪Set up good image of the company
▪Insure customers receive good information
▪Interact effectively with visitors and customers 
Schedule the appointments and interviews to entire office by checking the calendar and making the schedule list to insure the time and let arrangements proceed in an orderly way ▪The office calendar

▪Phone interaction
▪Insure the appointments and interviews are punctual
▪Manage time effectively required.
Receive packages and letters to entire office by viewing the name and address and signing for them to insure deliver to the appropriate person promptly. ▪Employees’ basic information
▪Personnel department
▪ Receive the right packages
▪ Complete the accurate distribution tasks
Organize the documents and records to entire office by computer and filing in forms in order to track and preserve the important information. ▪Corporate  records
▪Organization filling system
▪Microsoft Word and Excel
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